Refund Policy

At TerraOmni, we prioritize your satisfaction and aim to provide the best shopping experience possible. If, for any reason, you're not entirely happy with your purchase, please review our refund policy below.

Returns

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. You must request a return within 30 days of receiving your order. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

To initiate a return, kindly reach out to our customer support team at hey@terraomni.com, providing your order number and a detailed description of the issue. We'll guide you through the next steps.

Please note that specific items, such as perishable goods, customized products, and clearance items, are not eligible for returns. For further details, please refer to our list of non-returnable items.

Refunds (if applicable)

Upon receiving and inspecting your return, we'll send you an email confirming the receipt of your item. We will also notify you regarding the approval or rejection of your refund.

If your refund is approved, it will be processed and credited to your original method of payment within 5-10 business days.

Late or Missing Refunds (if applicable)

If you haven't yet received your refund, please double-check your bank account. Next, contact your credit card company, as there may be a delay before your refund is officially posted. You should also reach out to your bank, as processing times can vary.

Should you have followed these steps and still not received your refund, please contact us at hey@terraomni.com.

Exchanges (if applicable)

Exchanges are only available for defective or damaged items. If you need to exchange an item for the same product, please email us at hey@terraomni.com with your order number and a description of the issue. We will provide further instructions.

Shipping

When returning a product, you are responsible for covering the shipping costs. Shipping costs are non-refundable. In case of a refund, the return shipping cost will be deducted from your refund.

Shipping time for exchanged products may vary based on your location.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for your returns. We cannot guarantee the receipt of your returned item.

If you have any inquiries about our refund policy, please don't hesitate to reach out to us at hey@terraomni.com.